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ICO Girona

In this section you can consult welcome information regarding ICO Girona. This information will be of use to you before visiting our centre.

Here you can find the Citizen's Guide for our patients in Girona

Outpatient Care is the area where you will be attended personally by a specialist that will monitor your case.

If you are coming to see us for the first time, you should go directly to the programming centre previously indicated: either the second floor of the hospital building or the lower floor of the ICO building.

If you are coming for a check-up and/or treatment, you must scan your health card with the automatic reader located at the entrance of your assigned area. Before leaving our facilities, should you need additional information or have any doubts, please do not hesitate to contact a member of our staff.

Documents necessary for the visit

You must bring your national ID card (DNI) and CatSalut health card.

On your first visit to the Institute, you must bring with you all documents related to your illness and other health problems previously suffered (analyses, x-rays, CAT scan, biopsies, etc.).

If you live in a different Autonomous Community and would like to visit our centre, the corresponding Health Service must authorise your treatment here.

If you will be receiving treatment through private insurance or a group insurance plan, you must bring the corresponding authorisation and your pharmacy script book (prescriptions), if required by the insurance company.

On the first visit you will be given a programming card that you must bring with you on future visits.

Recommendations

Always bring your health card with you.

We recommend coming with only one companion.

Try to appoint a family member or person other than yourself to act as a contact/go-between to receive information, as communication is much easier if it is always done through the same people.

Try to come no more than 15 minutes before the scheduled appointment to avoid unnecessary wait times.

Make sure that your mobile phone is on silent or with the volume set very low when you are in the treatment area.

If you need proof of your visit, please request it from the administrative staff.

If you need a medical report, please request one from the administrative staff of the clinic you normally visit.

Notice

If you cannot come on the day scheduled, please call us to let us know.

Telephone numbers:
Outpatient care: 972 940 245
Hours: Monday to Friday, 8:00 am to 9:30 pm

Chemotherapy treatments are administered, for the most part, in outpatient sessions at the day hospital, located at the main entrance of the ICO building. A team of professionals handle your case on a patient-by-patient, interdisciplinary basis from the first moment of treatment.

Programming
The programming centre is located at the entrance of the ground floor of the main building. When you arrive for a session at the day hospital or a medical check-up, scan your health card through the barcode reader located at the entrance of the building. Follow the instructions on the screen. For any problem or doubt, go to the programming centre. After your medical check-up, do not forget to visit the programming centre to schedule your next appointments and the time at which treatment is to be administered. In some cases, treatment can be administered on the same day for which the doctor’s appointment has been scheduled. In other cases it will be scheduled for the following day.

Analytical control
During the chemotherapy treatment process analytical controls will be performed. These analyses must take place very close to the day of treatment, on the same or previous day, if possible.

Blood collection is done at your primary healthcare centre. The administrative staff will inform you of the day on which a sampling should be performed. You must contact your primary healthcare centre to schedule blood collection. In some cases, blood collection will be done at the day hospital, the same day of treatment. Blood collection is done between 8 and 9 am.

Medical check-ups and treatment sessions.
If you have any doubts about the progress of your illness, the number of treatments or medication, do not forget to ask your doctor during the visit. Your doctor, or a member of his team, will visit you after the day of treatment. An analysis and check-up will be done, and, if viewed as necessary, the next treatment at the day hospital will be scheduled. Once the treatment sessions have finished, you will be advised of the medical check-ups to follow at Outpatient Care.

Treatment sessions
Professional nursing experts will be responsible for administering the treatments prescribed by your doctor as well as preventing, assessing and evaluating your state of health and planning the necessary nursing care.


Nurses’ Station
The same day your doctor assigns treatment you will be referred to the nurses’ station at the day hospital, so that your case may be managed in an interdisciplinary and individualised fashion. This helps identify problems that could arise ahead of time and organise a treatment plan, referring you to other professionals, if necessary. The head nurse at the nurses’ station will be your contact for any query or problem related to treatment.

Waiting room
The day hospital waiting room is located at the entrance of the ICO building. This is where you wait for your medical check-up and day hospital sessions. A loudspeaker system will announce where you should go. Medical check-ups are in the basement. To get there, you can use the elevator, located on the ground floor, or the stairs. If you need help getting around, please inform the programming centre.

Recommendations
Always carry your health card and programming card with you. If you will be receiving treatment through private insurance or a group insurance plan, you must bring the corresponding authorisation and your pharmacy script book (prescriptions), if required by the insurance company.

We recommend coming with only one companion.

Make sure to appoint a family member or person other than yourself to act as a contact/go-between to receive information, as communication is much easier if it is always done through the same people.

Make sure to come no more than 15 minutes before the scheduled appointment to avoid unnecessary wait times.

Make sure that your mobile phone is on silent or with the volume set to low when you are in the treatment area.

If you need proof of your visit, please request it from the administrative staff.

If you need a medical report, please request one from the administrative staff of the clinic you normally visit.

Contact us
Tel. Day Hospital: 972 426 035
Hours: monday to friday from 8:00am to 9:30pm

 

For any query, doubt, suggestion or complaint, you can contact the Citizens’ Assistance Unit located on the first floor of the main building, where you will be attended personally and confidentially.

In the different areas of the centre you will find suggestion and complaint forms, as well as mailboxes where they can be left if they cannot be presented in person.

There you will also find information on:

  • Programme for second medical opinions
  • Advance directive document
  • Transport

Hours: from 8:00 am to 3:00 pm, Monday to Friday (except holidays)

Tel.: 972 225 158 (with voicemail service)

The Citizens’ Assistance Unit is located in the basements of the ICO building, in Hospital Universitari Doctor Josep Trueta.

Cancer is a complex disease, and therefore we set up informative sessions that can help you in better understanding the disease, its effects and its treatments. The topics to be discussed, as well as the session calendar, can be found on the information sheets distributed throughout the information displays in the waiting rooms.

The ICO engages in research to improve cancer treatment. That is why, at some point during treatment, you may be offered the option of taking part in a clinical trial to prove the efficacy of a new drug or in another type of research project.

The purpose of this participation is not only to help you, but also others who may suffer the same disease in the future and who will need treatment. You must keep in mind that current treatments exist because they were developed thanks to the generous participation of other patients in clinical trials. Participation is always voluntary, and your written consent, after having received all of the information you wish to have, is an indispensable requirement. Clinical research using patients is rigorously regulated by current legislation and directly controlled by the Ethics Committee. The ICO is currently taking part in 400 clinical trials.

If you have any type of family, employment or social problem related to your illness, you can contact the Social Work Unit, located on the 4th floor.

Hours: Monday to Friday, 8:00 am to 3:00 pm

Tel.: 972 225 158 (with voicemail service)

Related information

In accordance with that established by law, we remind you that SMOKING IS PROHIBITED throughout the entire hospital. The centre has a PROGRAMME TO STOP SMOKING. If you are interested, ask any of the professionals caring for you at our clinics.

Related information

Si teniu qualsevol tipus de problema familiar, laboral o social relacionat amb la vostra malaltia, us podeu adreçar a la Unitat de Treball Social, que està situada a la 4a planta.

Horari: de dilluns a divendres de 8.00 a 15.00 hores

Telèfon: 972 225 158 (disposa de contestador automàtic)

D’acord amb allò que estableix la llei, us recordem que NO ES POT FUMAR a cap lloc de l’hospital. El centre disposa d’un PROGRAMA DE DESHABITUACIÓ DEL TABAC. Si hi esteu interessats, pregunteu-ho a qualsevol dels professionals que us atenen a les nostres consultes.

Update:  26.10.2011